This return policy (“Policy”), together with the Terms of Use sets out the terms and conditions for return of products listed and sold on www.regaliaregiment.com and its mobile and tablet applications (“Regalia Regiment”). The products listed and sold on Regalia Regiment shall be referred to herein as “Products”.

TERMS OF RETURN POLICY

(a) You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. Regalia Regiment will not process return if you have placed the order for a wrong product model, colour or incorrect Product.

(b) You may initiate the return by clicking on the ‘return’ tab in the Order history and selecting the reason for return from the dropdown menu. The ‘return’ tab shall be savailable only during the duration of the return window. In case of any complain or concern that may arise after the closure of the return window, you may contact the customer care.

(c) If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Regalia Regiment. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Regalia Regiment may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

(d) Please be informed that when you opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 1 business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Regalia Regiment are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the Regalia Regiment (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.